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The validation duty in Israel was determined in accordance with the guidelines of the Ministry of Transportation and applies to all types of Rav-Kav cards and apps, for every trip, regardless of profiles that qualify for a discount or free travel, including citizens aged 75 and older.

The Red Line of Dankal is a “semi-open system” means of transportation. At street-level stations, the validation is based on trust in the passenger who is required to pay and validate the Rav-Kav card or the app independently and without being controlled by a gate or the driver. At the underground stations, the passenger is required to pay and validate the Rav-Kav card or the app at the entrance gate to the station and at the exit gate.

According to the law and under the guidance of the Ministry of Transportation, it is mandatory to have a suitable travel ticket in advance, to validate it with the validation device before boarding the train, and to make sure that the validation is correct. Passengers discovered without a travel ticket or a duly validated Rav-Kav or mobile app will be charged with an increased fare (fine).

Validation via Rav-Kav

• At street-level stations, the trip must be validated using the validation devices spread throughout the station platforms before boarding the car.
• When the travel distance exceeds 15 km, you will be required to select the destination station to determine the travel rate.

At underground stations, hold the Rav-Kav card against the reader at the entrance and exit gates.

Trip Validation via Mobile (apps)

• Download one of the apps for paying in public transport from the app store on the smart device: Pango, HopOn or Cello.

• Allow location and camera services.
• Set the starting station and select the travel destination along the Red Line.
• Your smart device will receive a QR code. At street-level stations, you may board the train and without presenting your mobile to the validation device.

At underground stations, the received code must be presented to the reader at the entrance and exit gates.

Everyone is obligated to validate, including National Service, pre-military or semi-annual preparatory school, national service volunteers and service-year volunteers.

The ticket machines are located at all 34 Dankal stations and are accessible to the general public.

The ticketing machine allows the performance of the following actions:

• Rav-Kav card loading.
• Purchase of an empty or loaded anonymous Rav-Kav card with a travel arrangement for the Red Line only.
• Balance check and recent operations performed on the Rav-Kav card.
• Multi-passenger validation for travel arrangements of the accumulated value type and youth ticket only.
• Card validation and destination selection.

Please Note! The ticketing machines have a voice activation interface for the visually impaired, and an audio induction loop for passengers who use a hearing aid.

To enter or exit the Dankal Kiryat Arye station, you must pass through the Israel Railways’ Kiryat Arye station.

Passage via paper ticket

Paper ticket machines are located in the passenger hall. They are intended for a one-time, free of charge passage between Israel Railways and Dankal.

Passage using Rav-Kav

• A monthly pass contract at no cost can be loaded to the Rav-Kav card at the ticketing machines at Kiryat Arye station.

Please Note! A passenger who has loaded a monthly passage contract to his card is not required to present a paper passage ticket.

Passage via app

• Choose travel by Israel Railways and define Kiryat Arye station as both departure and destination. Then standby to receive a QR code and validate it at the entrance and exit.
• After leaving the Israel Railways gates, validate the trip as required. This operation is subject to a fee.

Multi-passenger validation is only available through an accumulated value type travel arrangement loaded without a special discount, or one loaded to a youth profile.

Validation via Rav-Kav card

At street-level stations – when arriving at the validation device, indicate the number of passengers and hold the Rav-Kav card against the device in order to perform the validation. To change the number of passengers, place the Rav-Kav card again, change the number of passengers and wait for confirmation.

At underground stations – you have to go to the entrance gate to the platform, hold the Rav-Kav card against the gate and wait until the last passenger passes.

Validation via apps at all types of stations – select the number of passengers and standby to receive the same number of QR codes as the number of passengers.

Please Note! When exiting an underground station, you will be required to validate each passenger’s QR code at the station’s exit gate.

Certainly! Every train trip requires validation, even for passengers who hold a travel arrangement that grants various discounts or exemptions from payment, including National Service, pre-military or semi-annual preparatory school, national service volunteers and service-year volunteers.

The ticket must be validated for each trip, regardless of the type of contract you have, including transit trips.

Everyone is obligated to validate.

In accordance with the guidelines of the Ministry of Transportation, the validation duty applies to all types of Rav-Kav cards and apps for each trip, regardless of profiles that qualify for a discount or free travel.

Accumulated value is an arrangement where a certain amount of money is loaded to the Rav-Kav card, which is then used for individual trips. In the various contracts, a discount is given on this arrangement according to the passengers’ discount profile (National Insurance claimants, disabled persons, senior citizens, students, children and youth)

For all the information on discounts and entitlements, click here.

A child under the age of 5 is exempt from paying for travel by public transport if he is accompanied by a passenger who has paid the fare (the exemption is for one child only per passenger with a ticket. A second child is entitled to a 50% discount). Children aged 5-18 (or over 18 if they are studying in the 12th grade or in special education) are entitled to a 50% discount. The discount is given when paying with the Rav-Kav card or the app

For extensive information on the subject.click here

To receive an exemption from payment for traveling on the Red Line, a suitable profile must be loaded to the Rav-Kav card.

Persons entitled to exemption from payment

• Citizens aged 75 and over.
• Blind people.
• Volunteers – soldiers in the National Service, pre-military or semi-annual preparatory school, national service volunteers and service-year volunteers (on presentation of a valid certificate).
• Children under the age of 5 (one child accompanied by an adult. A second child is entitled to a 50% discount).
• Members of the security forces: soldiers in uniform, police officers and prison guards (on presentation of a valid certificate).

Click here for the full list.

Please Note! A profile entitling to an exemption from payment also requires validation on every trip.

We will be very happy to hear from you in any way you choose!

For your convenience, telephone response by Dankal staff: *9943.

You can also contact us via the Dankal official Facebook page and via e-mail: Service@tevelmetro.co.il

You can also visit one of the following service centers:

• Yafo Service Center Hatzrot Jaffa, 4 Shalma Rd., Tel Aviv-Yafo.
• Carlebach Service Center at the Carlebach underground station in Tel Aviv.

Days and hours of operation of the service centers:

Sunday-Friday – 08:00 to 20:00.

Fridays and holiday eves – 9:00 to 13:00.

• For public inquiries click here.
• To locate a lost item, click here.
• To report a hazard or malfunction, click here.
• To submit an objection, click here.

The Light Rail contains two connected cars, with a total of 70 m in length 2.65 m in width. The cars are accessible to wheelchairs and baby strollers. Also, part of the space has fixed seats, and the other part allows comfortable standing and contains many grab handles, alongside sitting on folding seats. The train itself has docking points for wheelchairs. The intensity of the lighting and the size of the inscription on the signs can be adjusted for people with disabilities. The doors of the Light Rail cars are not closed automatically, but by the train driver. To verify that it is safe to close the doors, cameras are installed for the driver to use before closing them. Also, the closing of the doors will be accompanied by a flashing light and a beep to ensure full accessibility for all passengers.

Yes.

A guide dog accompanying a blind person as well as a guide dog in training wearing a vest with the inscription “GUIDE DOG IN TRAINING” are allowed to enter the Light Rail when they are leashed.

Also, every service dog wearing a harness is allowed to enter stations and trains without a muzzle.

A service animal that accompanies disabled persons will be allowed to enter upon presentation of a certificate or proof that it is a service animal.

Certainly! The outstanding advantage of the Light Rail is that it is fully accessible even to passengers with disabilities. The train at street-level stations is at platform level, therefore accessible to baby strollers and wheelchairs. Access to the trains at the underground stations is via elevators and escalators, and there, too, the train will stop on the same level as the passengers, for safe and easy boarding even for baby strollers and wheelchairs, without the use of stairs or an elevator.

Also, the cars and Light Rail stations were equipped with visual and audio aids for the benefit of persons with hearing and sight impairment, and all information is provided in three languages: Hebrew, English and Arabic.

Accessibility for people with disabilities is considered a supreme value by Tevel Metro, who works hard to protect the rights of each and every passenger. Therefore, all train stations, cars, customer service, the website, digital means and bar code scanning are accessible to all passengers, providing them with a comfortable and safe travel and service experience.

Certainly.

You can board the Light Rail with an unfolded or folded baby stroller. The baby stroller is included in the price of the train trip and is exempt from additional payment.

Traveling with an animal on the Light Rail will only be possible if it can be placed on its owner’s lap or held in its owner’s hands, according to the Railroad Regulations, 5772-2012 Article 18a.

Please Note!

• Dogs must be muzzled and leashed.
• Other animals must be in a box or basket in a way that prevents them from injuring or harassing the other train passengers.
• A blind person’s guide dog as well as a dog in training wearing a “GUIDE DOG IN TRAINING” vest may board the train when they are leashed.

Boarding the Light Rail with a scooter or bicycle is only allowed when they are folded.

According to the instructions of the National Public Transport Authority, Article 6.5, entering the train with a bicycle or scooter throughout all operating hours is only allowed when they are folded. It is forbidden to enter with a bicycle or scooter that cannot be folded or such that have been fitted with ancillary facilities such as a storage box or a chair.

Please Note! It is strictly forbidden to ride a bicycle or scooter in the station area and inside the train.

Electronic information displays are placed at the train stations that provide real-time updates on the arrival time of the Light Rail. Useful electronic information is also available in the train cars and it appears in three languages.

It is not possible to purchase a travel ticket inside Dankal cars.

Certainly! This is one of the biggest advantages of the Red Line.

The Gush Dan Light Rail receives priority and precedence at traffic lights, which allows for smooth travel and arrival at a predetermined time.

In case of emergency, contact 074-7744400

100 – for the Israel Police

101 – for Magen David Adom

102 – for Fire and Rescue

104 – for the Home Front Command

Passenger baggage without an owner is transferred to the lost & found center located at the Dankal customer service center. It should be clarified that Tevel Metro, the Dankal operator, is not responsible for lost items found on the train. A physical description of the baggage along with item’s location details are entered into the Tevel information system in order to assist the owner in locating the lost item.

In case the owner of the loss can be identified, the company’s employees will try to contact him directly to return it. In the event that it is not possible to associate the lost item with its owner, it will be kept in the lost & found warehouse for a period of up to four months and may be delivered during this period to an applicant who provides proof in accordance with the Lost Items Return Regulations, 57333—1973, Article 6. At the end of this period, if not required by its owner, it will not be kept in the lost and found warehouse and will be handled in accordance with the Law on Restitution of Lost, 5733-1073 Section 4 and the procedures of Tevel Metro Company adapted to it.

In case of lost baggage, it is recommended to contact the customer service center using a lost report form.

• Receiving information about the line’s routes, operating hours and schedules.
• Issuing Rav-Kav cards and updating a suitable profile on the card (youth, senior citizen, student, etc.).
• Loading a contract or travel arrangement on a Rav-Kav card that supports Red Line travel only (nationwide pass, daily pass, accumulated value).
• Receiving information on travel rates and discounts for eligible persons.
• Appealing an increased fare (fine) and payments.
• Receiving information on and treatment of loss & found.

Please Note! It is not possible to load travel contracts that do not include travel on the Red Line of Dankal.

Information about the travel times at Dankal can be found in the Journey Planner.
Information on Dankal fares can be found in Dankal Ticketing.

The Light Rail passes through five cities: Bat Yam, Tel Aviv-Yafo, Ramat Gan, Bne Brak and Petah Tikva.

The line is 24 km long, of which 12 km are in an underground tunnel, from the Elifelet portal in Neve Tzedek, Tel Aviv to the Shenkar portal in Petah Tikva, near the Geha interchange, with a split in the direction of Kiryat Arye to Em HaMoshavot station. The line has 34 stations, ten of which are underground and 24 at street level. The distance between the street-level stations is about 500 meters, and the distance between the underground stations is about one kilometer..

If you do not have the payment requirement, contact the service centers Click here for full details

If 45 days have passed since the filing of the appeal and you have not yet received an answer, contact the service centers of Tevel Metro, the Dankal operator, at *9943 or via e-mail: Service@tevelmetro.co.il

Failure to pay an increased fare (fine) by the deadline for payment may result in additional charges (interest, linkage, etc.). If the debt is not paid, it will be collected by the Enforcement and Collection Authority

To appeal an increased fare payment demand, you can submit a request using an objection form.

You can also file an appeal at the Dankal service centers located in Hatzrot Jaffa, 4 Shalma Rd., Tel Aviv-Yafo and at the Carlebach underground station in Tel Aviv.

For operating hours and more details, click here.

Please Note! You must have the report given to you and any document in support of your claim.

The increased fare can be paid in the following ways:

1. On the Dankal website, click here.
2. At Dankal customer service centers.
3. At the Dankal call center *9943.

Passenger without a ticket.

Passenger who did not validate the ticket before boarding the train.

Passenger who did not present or hand over his ticket to the train controller.

Please Note! According to the instructions of the Ministry of Transportation, the purchase of the ticket does not constitute validation, therefore the purchased travel ticket must be validated before boarding the train.

An increased fare is the full fare plus a NIS 180 fine.

For 90 minutes from the time of ticketing, unlimited travel is possible on buses and Dankal, within a range of up to 15 km (yellow travel) at the cost of a single trip (NIS 5.5).

To check travel ranges and costs, click here.

Remember! ! Although no payment is added, the ticket must be validated for each trip!

Nationwide pass

A contract that offers unlimited travel by public transport for a distance of up to 225 km. This contract cannot be loaded on an anonymous Rav-Kav card.

Daily Pass

A daily pass offers unlimited travel on public transport on the day of purchase only. Choose the appropriate arrangement for the range of travel planned for that day (up to 15 km or over 15 km).

Accumulated Value

Accumulated value is a sum of money that is used for individual trips on all means of public transport in Israel. This contract receives a discount according to the discount profile of the passengers (national insurance claimants, disabled persons, senior citizens, students, children and youth).

Single Trip

A single trip type arrangement can be loaded depending on the travel distance. In this arrangement, travel validation within a range of up to 15 km is also used for 90-minute free transit trips between the various means of transportation.

Please Note! The fare is currently calculated according to air distance. Click here for the rates map of the Ministry of Transportation.

Validation of a travel ticket through a travel arrangement of the accumulated value type or a single trip within a range of up to 15 km (yellow rate zone) on the Rav-Kav card allows travel on all means of public transport at no additional charge for 90 minutes from the time of the initial validation, for a distance of up to 15 km by air on each trip

Important Information! The ticket must be revalidated when transitioning between light trains or between a light train and a bus, even for those with monthly pass, daily pass, etc. arrangements

The Rav-Kav card can be loaded in several ways:

• At the ticket machines located at each of the 34 Dankal stations.
• At the online service centers.
  On Rav-Kav Online and HopOn Rav-Pass websites or apps.

• At Dankal service centers.
• At the charging stations located at businesses spread nationwide.

Please Note! You cannot load and validate travel arrangements before boarding Dankal.

A multi-line card can be issued in the following ways:

• By filling out an online form on the Rav-Kav Online and HopOn Rav-Pass websites.

• At online service centers and Dankal service centers.
• You can purchase an anonymous Rav-Kav at the ticketing machines located at Dankal stations for a fee of NIS 5, with the option of loading a travel arrangement of the accumulated value type, a single trip or a daily pass.

Please Note!

• To issue a new personal Rav-Kav card, you must have an identity card, passport or driver’s license.
• Children under the age of 16 are required to be accompanied by a parent and present the parent’s ID card along with the appendix.
• Those entitled to discounts are required to provide appropriate documents. For information on discounts and entitlements – click here.
• For more information on types of travel arrangements, click here.

There are three types of travel tickets to choose from: personal Rav-Kav, semi-anonymous Rav-Kav and anonymous Rav-Kav.

For more information on the subject, click here.